POLICIES
Samples
If unsure of the features or quality of products intending to be ordered it is the customer’s responsibility to order a sample of the product in question.
Sample Ordering
MNP offers 2 free samples per order with a maximum value of $10 for corporate accounts. (Based on minimum quantity pricing.)
We will also ship these to you for free via courier ground. Extra samples, samples of higher value or express shipping needs will require payment (a MNP Rep will contact you under these situations).
A brief explanation of this policy: MNP gets lots of sample requests. Unfortunately, a different policy could leave the door open to non-serious parties using MNP for a free shopping spree. We try to keep our pricing as low as possible and as you can understand excessive sampling would detract from our bottom line.
My Next Promo will make every attempt to provide the colour, quantity and size you request but it is not guaranteed due to sample product availability.
SAMPLES ORDER UNDER THIS SITUATION ARE RANDOMLY IMPRINTED. If you need to see a specific product with your specific message it is considered a PRODUCT PROOF (for which there is a charge please call MNP for more info).
Online Pricing
My Next Promo offers products from hundreds of suppliers. Each of those suppliers have their own timetable as to when their product and pricing is refreshed. Although we try our best to stay on top of changes it simply is not instantaneous. The pricing and availability on MNP’s site is to be used as a guide only. When ordering MNP will provide you with a final quote noting all up-to-date costs. The goods news is that the product pricing does not always go up year to year and sometimes even drops.
Lack of Communication Response from My Next Promo
If you have sent an email to MNP and have not received a response please contact us via another method. Occasionally internet failures occur for which MNP has no responsibility and therefore no knowledge at your communication attempt.
Final Quotes
Once product specifics are determined MNP faxes or emails a final quote to the customer. At that time it is the customer’s responsibility to make sure everything noted on the quote is correct. The customer knows the job more intimately than MNP as we are processing dozens of orders within the same period. Once authorized with signature and/or purchase order My Next Promo is released from all responsibility towards the accuracy of that information.
Artwork Proofs
All imprint designs are proofed via fax and/or email before the imprinting of your order begins. The proof shows a defined imprint area (dotted line). Whatever is inside that is what will print nothing more, nothing less. It is the customer’s responsibility to notify in writing on the proof if there are issues/ changes needed. When the customer authorizes the document (with signature) it releases My Next Promo from all responsibility. Take your proof seriously.
Retention of Artwork
My Next Promo keeps your artwork for 2 years. We may have it on file longer than that but it is not guaranteed.
Product Proofs
If you need to have the product imprinted with your message in order to evaluate before ordering you may do so as an option. Cost involved are that of the product, setup, taxes, shipping and specific ‘one-off’ charges.
Guarantee
We guarantee that your order will be received from defects or damage and personalized as requested and approved, or we will replace the effected pieces of the order or issue you a refund on the effected product. Most suppliers do not replace a small portion of inferior product due to production issues> in this case a credit is issued. Please notify My Next Promo and courier person immediately if it appears your order has been damaged during shipping. MNP will guarantee all products for a minimum of 15 days with extensions of guarantee dependent on the item in question.
Cancellation of Order
Once order is approved 50% of total order is nonrefundable. Once artwork for order is approved 50% of order and 100% of artwork and setup costs are nonrefundable. Once imprinted, 100% of total costs is nonrefundable. All cancellations must be in writing with time and date noted. The order is not considered canceled until authorized/ acknowledged by My Next Promo in writing.
Backordered Product(s)
All products are subject to availability. If a product is backordered MNP will make you aware ASAP and offer alternatives. If multiple products are order those available will ship and you will be billed accordingly. A customer cannot cancel an entire order (of other products) if only a portion is backorder.
Over/Under Requested Quantities
+/- 5% is considered a complete order a complete order unless otherwise notified. This is due to quality control and production policies at the imprinting level. This is also an industry standard. If you need a specific amount for your project it is advised that you order 5% more product so to cover a possible -5% eventuality. If overages are not acceptable this must be made known to MNP at time of ordering. In this event, there may be a charge for the specific quantities need.
Shipping Costs
MNP does not generally list shipping costs on the final quote as variables such final shipping quantity and supplier relationships with specific courier companies can effect pricing. You may request a shipping estimation but that may delay your order by 1-2 days. All orders do not include shipping as part of their costs. Shipping is FOB manufacturer to customer. If product is arranged to be picked up at My Next Promo the customer will still need to pay shipping from supplier to MNP.
Return of Goods
My Next Promo believes in 100% customer satisfaction. Our goal is to produce a risk free environment for our customers to purchase our product. If you are not completely satisfied with your products please contact our customer service department with your concerns within 1 week of receipt of goods. We will work with you to solve the problem.
Please note that My Next Promo will not accept return of goods unless the customer has been given a Return Authorization Number.
Refusal of Product
Refusal of products at time of delivery will result in a charge to your account. Please contact My Next Promo with information on product in question and we’ll advise you how to proceed. If product is damaged due to courier immediately inform the courier agent of noticed damage, take note of all damaged product and contact MNP ASAP.
Failed Attempt at Delivery
MNP uses only recognized couriers. If delivery can not take place after reasonable attempt the product will be returned to the supplier and will await further instruction. If the product can not be delivered for a period of time the product will automatically return to the supplier. It is the customer’s responsibility to give all necessary information in order to facilitate a successful delivery. It is not MNP's nor the courier's responsibility if an attempt at delivery is made without success and it effects your required in hand-date.
